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Sweat Sacrifice Success Sports Apparel

 

Shipping, Order Processing, and Return Policy

 

1. Purpose of This Policy

 

This Shipping & Return Policy outlines the terms under which all orders from Sweat Sacrifice Success Sports Apparel (“the Company”) are processed, produced, shipped, and handled after purchase.

By placing an order through our online store, you acknowledge and agree to be bound by these terms.

Our products are custom-made to order, and these guidelines are in place to ensure fairness, transparency, and efficiency.

 

 

2. Order Processing & Production Schedule

 

All items sold through Sweat Sacrifice Success Sports Apparel are custom-made.

We do not mass-produce or keep bulk stock on hand; every order is created specifically for the customer.

 

Processing Timeline:

 

  • Orders are collected and submitted for production every Friday at 5:00 PM CST.

  • Orders placed before Friday at 5:00 PM CST will be included in that week’s production batch.

  • Orders placed after Friday at 5:00 PM CST will be included in the following week’s production batch.

 

Example:

 

  • If you order on Tuesday, your order will be submitted to production that Friday.

  • If you order on Saturday, your order will be submitted the next Friday.

 

Production Timeframe:

 

  • Standard production time is 2–3 weeks after the order is submitted to production.

  • This timeline does not include weekends, holidays, or shipping time.

  • Peak seasons, large events, or supply chain delays may extend production times.

 

No Expediting:

Once your order is submitted for production, it cannot be rushed or moved ahead of schedule.

 
3. Shipping Information

 

Carriers Used:

We ship orders using trusted carriers such as USPS, UPS, or FedEx. The carrier is selected based on weight, destination, and cost efficiency.

 

Delivery Timeframes:

 

  • Standard shipping typically takes 3–7 business days after production is complete.

  • Remote or rural destinations may take longer.

 

Tracking:

 

  • Customers will receive a tracking number once their order has shipped.

  • Tracking information is managed by the carrier and may take up to 24 hours to update.

 

 

4. Shipping Liability Disclaimer

 

Sweat Sacrifice Success Sports Apparel is not responsible for the following once an order leaves our facility:

 

  • Lost packages in transit.

  • Damaged packages caused by the carrier.

  • Delays caused by weather, strikes, accidents, or other carrier-related issues.

  • Incorrect or incomplete shipping addresses provided by the customer.

 

Lost or Damaged Shipments:

 

  • Customers must file a claim directly with the carrier for lost or damaged packages.

  • We will assist by providing all necessary shipment and order details to help with the claim process.

  • Replacement orders will only be shipped if approved by the carrier and/or paid for again by the customer.

 

 

5. Order Cancellations & Changes

 

Due to the custom nature of our products:

 

  • 48-Hour Change/Cancellation Window: Customers have 48 hours from the time of purchase to request order changes or cancellations.

  • After 48 hours, all orders are locked into production and cannot be changed, cancelled, or refunded.

 

Cancellation/Change Requests Must:

 

  • Be submitted by email to [Your Email Here].

  • Include the order number and a detailed explanation of the requested change.

  • Receive written confirmation from our customer service team.

 

 

6. Return, Exchange, and Refund Policy

 

All sales are final due to the made-to-order production process.

We do not accept returns or exchanges unless there is a confirmed manufacturing defect.

 

What Qualifies as a Manufacturing Defect:

 

  • Incorrect item, size, or color from what was ordered.

  • Printing errors (misspelled name, wrong number, wrong design).

  • Fabric or stitching defects not caused by wear or mishandling.

 

What Does Not Qualify:

 

  • Customer-ordered the wrong size.

  • Color variation due to screen display differences.

  • Wear and tear from normal use.

  • Damage caused by improper washing or handling.

 

Defective Item Procedure:

 

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number, a description of the defect, and clear photographs.

  3. Upon review and approval, we will provide a replacement at no cost to the customer.

 

7. Sizing Responsibility

 

  • All sizing charts are available on our website.

  • Customers are solely responsible for reviewing size charts before placing an order.

  • We are not liable for size-related issues if the order matches the size selected by the customer.

 

8. Policy Acknowledgment

 

By completing a purchase, the customer confirms they have reviewed, understood, and accepted the terms of this Shipping & Return Policy.

No exceptions will be made unless required by applicable consumer protection laws.

 

9. Contact Information

 

For questions regarding your order, shipping, or product quality, contact:

 Email: ssssportsapparelinfo@gmail.com

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